FREQUENTLY ASKED QUESTIONS

General

What platforms are we on?
You may find us on our website, Shopee and KrisShop.

Do we provide customised services?
Please drop us an email at hello@rainbowlapis.com or message us via Whatsapp.

Do we take corporate orders?
Yes, we do. Please drop us an email at hello@rainbowlapis.com or message us via Whatsapp. We'll be sure to respond as soon as we can!

Product

Are our products Halal-certified?
Please note that we are not under the Halal certification. However, our products are made using ingredients sourced from our Halal-certified partners.

Are we able to make other kueh or confections that's currently not on our menu?
Do drop us an email to enquiries@rainbowlapis.com. We'll try to serve you as best as we can!

How long do our kueh last?
Kuehs have a very short shelf life of just 1 day. We strongly recommend for the kuehs to be eaten on day of delivery/pickup itself.

Can the baked kueh lapis be stored in the fridge?
Yes, our baked lapis may be kept chilled in the fridge. We recommend consuming it within 5 days from date of delivery/pickup.

How long do our Chiffon cakes last?
The plain chiffon cakes may be stored at room temperature or chilled in the fridge. We recommend consuming the cake within 1 day if it's kept at room temperature, or 2 days if it's kept chilled.

How long does the Coconut Glazed Pulut Hitam Chiffon cake last?
We strongly recommend consuming it on the day of delivery itself. Otherwise, you may keep it chilled in the fridge, and it is best eaten by the next day.

Delivery / Pickup

Where may I collect my order?
You may pickup your items at any of our outlets: People's Park Centre (located at Chinatown), Clifford Centre (located at Raffles Place) or Heartland Mall (located at Kovan). Individual stores opening hours applies.

How soon can I expect delivery?
As our kueh is handmade daily, we need a lead time to fulfill your order. Typically, the lead-time is 2 days.

Are we able to do next day deliveries?
Please place your order directly with us through Whatsapp by 12pm. We will do our best to ensure that we may fulfill your request 🙂

Are we able to fulfill deliveries to multiple locations?
Please email us the details about your order to hello@rainbowlapis.com or message us directly via Whatsapp. We'll try to serve you as far as we can.

Payment

What payment options are there?
For orders made through our website, please proceed with payment via credit/debit card. For orders placed directly with us, we accept bank transfers or via PayNow to our UEN (preferred).

What are the delivery charges?
Please note that a delivery fee of $5 - $8 applies, depending on the location of the delivery address.
A flat delivery fee of $8 applies for orders made directly with us via Whatsapp, emails, or phonecalls.

What's the minimum order value for free delivery?
Enjoy free delivery for orders with a minimum value of $80, for orders made through our website.
For orders made directly with us, enjoy free delivery when your order is at least $60!

Get in touch with us!


Outlets

Clifford Centre, #B1-010
24 Raffles Place, Food Emporium, Singapore 048621
Mondays to Fridays, 9.00am – 4.00pm
Closed on PH

People’s Park Centre, #01-79C
101 Upper Cross Street, Level 1 Atrium, Singapore 058357
Daily, 9.00am – 7.00pm

Heartland Mall, #02-48
205 Hougang Street 21, Singapore 530205
Daily, 10.00am – 9.00pm

Changi Airport Terminal 3, #B2-30A
65 Airport Boulevard, Singapore 819663
Mon-Thu, 10.00am – 8.00pm
Fri-Sun, 10.00am – 9.00pm
Closed till further notice

General Enquiries